Frequently Asked Questions
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A. Clientech is an innovative, forward thinking company that focuses on initiating and maintaining a positive connection between today's leading companies, service providers and their valued customers. The result is an enhanced customer experience.
A. Both the businesses and the clients that they serve. Companies benefit by reducing expenses, streamlining follow-up practices and maintaining a positive connection with their clients. Customers benefit by experiencing a higher level of attention and continuous communication seldom experienced in business today.
A. This pioneering customer experience management solution is designed to deliver outstanding results for less than two dollars per active client per month on average. Imagine reducing overhead costs while increasing productivity and dramatically enhancing the customer experience.
A. You begin by contacting Clientech to schedule an on-site presentation. A representative will walk you through the program and explain the features, benefits and costs in detail. Upon completing the sign up process, you will be fully operational withing 30 days.
A. Customer data is entered via our secure website. Password protected access will be customized for each company or service provider utilizing the site. Our system has been developed to make data entry quick and simple.
A. Your customer data is entered via our secure website. Once in our database, all client data is stored on secure, redundant servers that are only accessible by us or by your firm through a password protected link. All data is securely stored and backed up at one or more off-site locations. These precautions are taken to ensure the safety and security of your valuable database of clients.
A. We respect the relationship you have with your customers. We only produce high quality, laser printed documents utilizing high quality print stock. Our paper and card stock has been selected for its outstanding visual appearance, feel and weight. Our printing is crisp and clear. No need to worry about quality here.
A. Except for the initial letter, which is sent directly to your clients by us, all correspondence is automatically produced, crisply folded, stamped and shipped to your firm for original signatures and mailing. The schedule for these letters is predefined. All letters arrive on time with nothing left to chance. Postcards are sent directly to your clients by us.
A. We offer several optional services. These include but are not limited to customer appreciation gift selections, target marketing programs, loyalty programs, greeting card programs and survey programs. Others services are being evaluated and may become available soon.
A. Yes, Clientech will scan your database, integrate the results and produce a high quality, results driven target or trigger marketing campaign of your choosing. You simply choose the event and the category and we do the rest. We can even do the mailing.
A. Customer data only remains active for 60 days after the contract period for that client has ended. A digital file containing archived customer data can be provided at an additional cost.
Ready to get started? Contact us today for a presentation
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